Distinguished Speakers Series: Louis DeJoy, US Postal Service

Postmaster General Louis DeJoy spoke with Fuqua School of Business Dean Bill Boulding on September 20, 2022. The talk was part of the school’s Distinguished Speakers Series.

More information about the series can be found at https://www.fuqua.duke.edu/dss

00:00 Intro
00:26 How does it feel to be best known Postmaster General?
01:41 Tell us a little about your family, growing up.
04:39 How did you get the job of Postmaster General?
12:02 Were the Post Office changes due to any political pressure before the election?
17:44 Did the intensity of the negative response surprise you?
21:40 How did you create bi-partisan support for Postal Service reform?
30:17 How were you able to build trust in a very polarized world?
38:13 What has been different about a public service role, versus building a private company?
45:58 How do you work with unions to achieve the company mission?
55:34 Why should the USPS not be privatized?