Скачать или смотреть HEC Paris Executive Education: Major Differentiation & Innovation through Services

In this video, Roger Hallowell, Affiliate Professor at HEC Paris, presents the Executive MBA Major in Differentiation and Innovation through Services. The Major takes place part time in Orlando, Florida (USA) and in Singapore. The program enables participants to gain a comprehensive understanding of the economics of both customer and employee loyalty; to develop strategies to build customer loyalty in service settings; to develop skills in strategy, operations, marketing and human resource management; and to discover some of the creative and innovative approaches used by leading companies to add value to the services that they provide.

To learn more about the Executive MBA Major please visit http://www.exed.hec.edu/executive-mba...