Grievance Procedure Explained: How to Handle a Formal Grievances at Work

Understanding the grievance process and how to handle a formal grievance at work is crucial if you wish to successfully raise concerns formally with your employer about your work situation. If you have tried raising a matter verbally or informally in writing, and there is still no resolution, then it’s time to consider instigating a formal written grievance process.

The steps of the procedure include a formal letter, investigatory meeting, grievance outcome, and potential appeal. We also offer advice on other steps to take if the grievance is not upheld, such as submitting a data subject access request and a tribunal claim. Gain a better understanding of the difference between a formal grievance and an informal email and learn how to ensure your complaint is taken seriously.

Finally, we recommend using our award-winning Virtual Lawyer Tool for free advice and to build a grievance letter, without prejudice letter, and tribunal claim.


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