The customer-first strategy: Why it's crucial to your business I Conversations with Zendesk Podcast

The customer-first strategy: Why it's crucial to your business I Conversations with Zendesk Podcast
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On this episode, recorded live at Zendesk Relate 2023, we’re joined by several incredible panelists including Danielle N. Evans at ‪@honeywell‬, William Abrams at ‪@medline‬, Cait Keohane and Teresa Anania at Zendesk, and Sarah Bernhardi at Dandelion Payments, Xe.com, and Ria Money Transfer. This conversation focused on the benefits and implementation of a customer-first approach to business.

Resources mentioned:
Zendesk CX Trends 2023 👉 https://zdsk.co/43THxcS

Timestamps:
Intro - 0:00
What it means to be a customer-first company - 2:46
Why it’s so important to be customer-first - 6:37
The importance of honesty and transparency in CX - 7:35
The role of employee experience in delivering great CX - 16:02
How to implement a customer-first approach and adapt to changing customer expectations - 18:50
The importance of gathering user feedback and taking action on it - 28:10
The role of data and the data points that matter for a customer-first approach - 33:20
How AI will impact the field of CX - 43:20

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