Скачать или смотреть Gamifying Agent Performance: How ZIZO Uses Behavioral Science to Cut Attrition & Boost Productivity

What if you could dramatically reduce attrition, boost productivity, and build a culture agents actually enjoy being part of?

In today’s episode of The Tech Matchmaker, Gina sits down with Jill Fecher from ZIZO to break down how their behavioral-science-based gamification platform is redefining agent motivation and manager effectiveness. Jill shares how ZIZO turns everyday behaviors into meaningful progress, gives managers real-time coaching insights, and helps organizations quickly uncover the true cost of early attrition.

Whether you're focused on CX, operations, workforce performance, or manager efficiency, this episode shows exactly why gamification—when done right—can transform frontline teams.

⏱️ Timestamps

00:00 – Welcome
00:33 – Meet Jill Fecher & the ZIZO mission
01:15 – What makes ZIZO’s gamification different
03:41 – AI-driven coaching insights
04:29 – Understanding the cost of attrition
07:13 – Client success & peer challenges
10:25 – The future of gamification
14:35 – How to get in touch

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📩 Want to learn more about ZIZO?
Reach out to Gina Gibson at [email protected]

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