Скачать или смотреть Clear is kind. Unclear is unkind.

Hi, it's Tina. I'm here with your one-minute management tip. Over the last few weeks, I've been discussing different problems that come up in the office in our Virtual Practice Management Institute group. And most common, a lot of the problems that we have is due to not clear communication. And I love this quote from Brene Brown, who is an author, and if you haven't heard her Google her and listen to her Ted Talks. But she says, "Clear is kind. Unclear is unkind." Feeding people, half-truths to make them feel better, which almost always is about making ourselves feel better is unkind. And when we're talking with one another, especially if we are trying to either improve someone's skillset or help someone to understand something clearer, we think, well, we don't want to really hurt their feelings.

So, we feed them a half-truth. And according to Brene Brown, this is unkind because it's really not going to solve your problem. And it's really going to make that person feel like they're doing a good job when they're not. So, we need to make sure that our communication is clear and that we're saying what we mean, and that we can have this clear communication with one another.

And that takes sitting down and talking about the issues that come up when there's not clear communication.