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This is a short clip from episode 12, titled "Senior Living Sales: What Mystery Shops Reveal" from The Move-In Senior Living Marketing podcast, by Unlock Health.

Stop selling apartments, start selling lifestyles. Senior living expert reveals why discovery beats features every time. Learn how asking the right questions helps you determine fit and guide families to confident decisions.


Host Larry Williams sits down with expert guest, with Libby Lauer from Senior Source Consulting Group as she shares her expertise in senior living sales, mystery shopping, and customer experience.

Libby emphasizes the significance of creating trust and value through understanding prospects' needs and providing personalized, human-centered interactions.


Full episode:    • Senior Living Marketing 012 - Mystery Shop...