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Business Process Reengineering (BPR) is a management strategy focused on radically redesigning organizational processes to achieve significant improvements in efficiency and competitiveness focused on "radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance." (Panda, 2013). A central theme across all sources is the pivotal role of Information Technology (IT) and Information Systems (IS) as enablers and facilitators of successful BPR initiatives, although it's noted that IT alone does not guarantee success. There are various methodologies and critical success factors for BPR implementation, including top management commitment, employee training, and adequate financial resources, while also acknowledging potential challenges and failures, such as resistance to change, security risks, and over-budgeting. A pervasive theme is the indispensable role of Information Technology (IT) and Information Systems (IS) as the "greatest empowering agent and driver of BPR" (Susanto et al., "The Success of Information Technology").

While BPR can theoretically exist without IT, its successful and impactful implementation in the modern era is almost unimaginable without robust technological backing. This briefing will delve into the definitions, methodologies, advantages, challenges, and critical success factors of IT-enabled BPR, emphasizing the synergistic relationship between technology and organizational transformation. Case studies from both private and public sectors illustrate the practical application and diverse outcomes of BPR when integrated with technological advancements, emphasizing the importance of strategic planning and continuous improvement in a dynamic global market.

Glossary of Key Terms
Business Process Reengineering (BPR): A business management strategy that involves the fundamental rethinking and radical redesign of existing business processes to achieve dramatic improvements in critical performance measures such as cost, quality, service, and speed.
ICT (Information and Communication Technology): An umbrella term that includes any communication device or application, encompassing radio, television, cell phones, computer and network hardware and software, satellite systems, and so on, as well as the various services and applications associated with them.
ICT Approach: A methodology or strategy that integrates Information and Communication Technologies into business processes, particularly in the context of Business Process Reengineering, to achieve organizational goals and competitive advantages.
Radical Redesign: A core principle of BPR that involves completely changing existing design procedures to entirely new processes, rather than making incremental improvements.
Empowering Agent: Refers to IT's role in BPR, signifying its capacity to enable and drive profound changes within an organization.
ICT Emerging Technology: New and developing technologies within the ICT domain that are seen as having a significant potential to impact and transform business processes.
IT Governance: A managerial skill and framework that focuses on how IT decisions are made and implemented within an organization to ensure critical IT-business alignment and IT value transfer to business.
Critical Success Factors (CSF): Elements that are necessary for an organization or project to achieve its mission or goals. In BPR, these include top management commitment, effective change management, and appropriate IT utilization.
Management Information System (MIS): A computer-based system that provides managers with tools to organize, evaluate, and efficiently manage departments. It supports decision-making by providing relevant and accurate data.
Transaction Processing System (TPS): An information system that processes data resulting from the occurrence of business transactions. Its main goal is to process business transactions efficiently and accurately.
Unified Communication (UC): The integration of real-time communication services (such as instant messaging, presence information, telephony, video conferencing, call control and speech recognition) with non-real-time communication services (such as unified messaging—integrated voicemail, e-mail, SMS, and fax).
Clean-sheet redesign: A type of BPR where the processes of the organization's business operation are completely changed and improved by developing new, entirely fresh ideas and plans, rather than modifying existing ones.
Socio-technical theory: A theory that emphasizes the importance of jointly optimizing the social and technical aspects of work systems, especially relevant in BPR where IT implementation must consider human and organizational factors.
Human Resource Management (HRM): The strategic approach to the effective management of people in a company or organization such that they help their business gain a competitive advantage. In BPR, it addresses how human resources adapt to new IT-enabled processes.