Скачать или смотреть How Salesforce is Transforming Enterprise Support with AI and SupportLogic

Salesforce has deployed SupportLogic’s support experience (SX) management platform across its core businesses – including Sales Cloud, Marketing Cloud, Service Cloud, Mulesoft, and Tableau.

Leveraging signal extraction for sentiment analysis and escalation prediction, Salesforce cut their escalation rate by 56%, acted on product insights surfaced from customer sentiment signals, and returned an hour of productivity back to every support manager’s day.

Discover how SupportLogic revolutionized our customer support operations by reducing escalations by over 50%, saving hours of manager time daily, and turning negative customer sentiment into positive outcomes.

In this video, we dive into:

The power of real-time engagement throughout the customer lifecycle.
How actionable signals helped us prevent negative CSAT spikes.
Achieving scalability and efficiency while maintaining high customer satisfaction.
Learn how leveraging SupportLogic as a tool for predictive customer support drives transformation and measurable results.

💡 Ready to reduce escalations and improve customer sentiment? Start transforming your support operations today with SupportLogic.

#CustomerSupport #SupportLogic #AIforSupport #CSAT #CustomerExperience #EscalationReduction