Horst Schulze on Why Individualized Service Reaches Millennials

Horst Schulze on What Gives Young Leaders a Competitive Edge, Why Personal is the Future, and Why Individualized Service Reaches Millennials

Horst Schulze, founder of the Ritz-Carlton and Capella Hotel Group, talks about what he learned as a young leader that gave him the edge that defined his future career. He also explains why service still matters, how hotels can compete against Airbnb, and why Millennials want personalized, customized service.

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