Emotional Intelligence and Un-Insultability

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'Un-insultability' is one of the most powerful tools of conflict management and team ecology, and it is among the most crucial skills you can use to strengthen relationships and improve communication with the people around you. In essence, un-insultability is the skill of listening without defensiveness. It requires a degree of empathy to understand the effect an emotional reaction can have on a person's state and frame of mind, and the need to let off steam when the pressures of stress and frustration build up. Not allowing yourself to be derailed by reacting to what an emotional person says to you is a skill that takes a lot of practice to master; but this one skill alone can bring remarkable changes to the interactions you have with the people close to you every day.