Redefining Customer Experience in Fast Food - Jatin Chandwani (CTO - KFC UK & Ireland)

🌟 Dive into the evolving landscape of Customer Experience (CX) in the fast-food industry with Jatin Chandwani, CTO of KFC UK & Ireland. In this insightful podcast, we explore:

- The evolution of CX from a simple customer service function to a strategic pillar.
- Crafting an omnichannel CX strategy that resonates with today's fast-paced consumers.
- How global brands like KFC test and refine their CX strategies to stay ahead.
- The challenges and opportunities in adopting CX technologies.
- Striking the perfect balance between technology and human interaction in delivering exceptional experiences.
- Leveraging data to solve critical CX challenges in the QSR (Quick Service Restaurant) sector.
- The role of AI in revolutionizing customer interactions and enhancing satisfaction.

This conversation is packed with actionable insights for anyone in the fast food industry, CX professionals, and tech enthusiasts looking to understand how global brands are shaping the future of customer experience. Tune in and learn how to stay ahead in the competitive world of QSR!

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