DoorDash’s VP of Analytics & Data Science, Jessica Lachs on Leveraging Data to Delight Customers

Who’s hungry? Thanks to delivery apps like DoorDash, it’s never been easier for modern consumers to satisfy almost any craving in just a few taps. At the helm of DoorDash’s data organization is VP of Analytics & Data Science, Jessica Lachs. With metrics guiding every decision at the company, a key part of her decision-making comes down to properly quantifying the value of each possible tradeoff. Learn more about her decision-making framework, plus how her career in finance evolved into entrepreneurship and ultimately led her to create the data and analytics organization at DoorDash.

Key Moments:
Using data to balance tradeoffs (09:28)
Managing an unpredictable and complicated supply chain (12:26)
The confluence of personalization and consumer privacy (15:08)
Strategy for data architecting by the DoorDash team (21:00)
Developing a creative team that also communicates effectively (26:59)
Unlikely career journey: Lehman Brothers to entrepreneurship (33:00)
Cultivating a positive response to failure (35:51)
Lightning Round (40:15)

Get even more insights from data and analytics leaders like Jerry on The Data Chief. https://www.thoughtspot.com/data-chief.

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