Using Guest Feedback to Drive Satisfaction & Revenue (Webinar)

3rd September 2024

Are you struggling to turn guest feedback into actionable strategies that improve your bottom line?

In hospitality, guest feedback is gold—but only if you know how to use it effectively. Too often, valuable insights are lost in translation, leading to missed opportunities and stagnant growth.

Join us for an exciting live event, where we’ll discuss the art of using guest feedback to enhance the guest experience and drive significant revenue growth.

Joining the discussion with Customer Alliance's Digital Marketing Manager, Adam Haugh, are two hospitality experts:

Josh Liebman
A guest experience expert with a track record of success at industry giants like Walt Disney World and Universal Orlando, Josh brings deep insights from his work with top-tier brands including Ritz Carlton and Four Seasons. He’s also the Co-Host of the AttractionPros Podcast and author of "The Hospitality Mentality."

Rita Jusztina Varga
As the CEO of RaizUp and a certified Intercultural Trainer, Rita has dedicated her career to fostering diversity and inclusion in the travel and hospitality sectors. With over 20 years of experience, she’s also a founding team member of HERA by Hotel ResBot, bringing a wealth of knowledge on scaling diverse teams to drive success.

What you’ll walk away with:
- Learn how to translate guest feedback into specific actions to elevate customer satisfaction and increase your revenue.
- Gain exclusive insights from industry leaders who have successfully implemented feedback-driven improvements at world-renowned brands.
- Discover practical examples of how feedback has been used to achieve measurable results in both guest experience and financial performance.