Скачать или смотреть Should Agent Software Training Include Hands-On Activities?

Is hands-on training truly essential for your call center agents to master new software? This video dives deep into whether practical application is the key to unlocking proficiency and efficiency.

Discover the advantages of integrating hands-on exercises into your agent software training program:
► Improve agent retention of complex software functions through active participation.
► Reduce errors and increase agent confidence by simulating real-world scenarios.
► Accelerate time-to-proficiency, getting agents productive faster.
► Foster a deeper understanding of software logic and workflow, not just memorization.
► Enhance overall customer experience by equipping agents with superior technical skills.


#AgentTraining, #CallCenter, #SoftwareTraining, #EmployeeDevelopment, #CustomerService