Скачать или смотреть Pass the CIS-CSM Exam | 60 ServiceNow CSM Questions Explained (2025 Guide)

This video is designed to prepare you for the CIS–Customer Service Management (CIS-CSM) exam. It does not provide or copy any official exam questions—this is neither legal nor useful.
Instead, we focus on the knowledge, logic, and real-world understanding you need to succeed both in the exam and in real ServiceNow CSM implementations.

Some practice questions may feel similar to what you’ve seen in other training materials or mock tests—that’s intentional. The goal is to help you assess whether you truly understand the concepts, not just memorize answers.

Do not expect a dump of real exam questions.
Again—this video helps you prepare effectively, reinforce your understanding across CSM modules, and measure your readiness for the certification.

Prepare for the CIS-CSM exam with deep insights into Case Management, Data Model, Accounts & Contacts, SLAs & Entitlements, Knowledge, Agent Workspace, Omni-Channel, Playbooks, and more!

📌 What You’ll Gain

Mastery of key CSM concepts required for the CIS-CSM certification

60 exam-style practice questions with complete explanations

Reinforcement of real ServiceNow implementation knowledge

Understanding of platform behavior and configuration logic

Confidence in the areas most commonly tested on the exam

🎯 Core Topics Covered

CSM Foundational Data Model

Case Lifecycle & Configuration

Accounts, Contacts, and Consumers

Entitlements, SLAs, and Case Assignment

Knowledge Integration with CSM

OmniChannel (Chat, Messaging, Interaction Management)

Agent Workspace Essentials

Playbooks & Process Automation

CSM Application Configuration Best Practices

⭐ Who This Video Helps

CIS-CSM exam candidates

ServiceNow CSM implementers

Developers, admins, and architects

Anyone looking to strengthen their CSM expertise