IT: Interview With Tier 2 Support (Helpdesk,MSP, Technical Support, Desktop Support)

Interview with Tier 2 Support!
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time codes
0:00 intro
04:38 McAfee AV software issue discussion
07:31 smalltalk about how to get a job in IT
09:52 Job summary & description...kinda MSP
13:14 Explains their level of support
14:16 Work from home Pros & cons
17:32 Interviewee job scope & technologies they handle. Break and Fix
21:49 Number of calls/tickets a day & being a team player
26:17 1st exposure to IT stuff & education
28:00 Internship & job employment timeline
29:41 Advise in getting an IT Job for beginners. Trainings, education, certifications & internship programs
36:26 Job Hunting Strategies & Career tips
39:43 Why Customer Service matters in IT Support role world. How to deal with people(internal & external) plus their personalities.
46:38 Proper handling of tickets & providing status update.
51.47 IT jobs are for everyone. Methods and ways to get in.

Thank You