HealthFuturist Dialogues - Human-Centered Design: Minimizing Product Failures in Healthcare Delivery

HealthFuturist Dialogues (Panel Discussion 2) : Dr. Raman Saxena
Professor, IIIT Hyderabad, Ms. Neha Saraswat, Group Product Design Manager, Intuit, Dr. Ramesh Kekunnaya, Director, Centre for Technology Innovation (CFTI), LV Prasad Eye Institute, Mr. Rajesh Raju
Founder and CEO, Achala Health, shared their insights on Human-Centered Design : Minimizing Product Failures in Healthcare Delivery.
The discussion covered the following areas:
1. Lack of Usability and User-Centric Approach:
• Complex interfaces: Difficult for healthcare professionals and patients to navigate.
• Over-engineering: Too many features that confuse or overwhelm users.
• Poor user feedback loops: Lack of testing with actual users leads to gaps in functionality and relevance.

2. Failure to Understand the Real User Needs:
• Ignoring the workflow of healthcare providers.
• Designing without consideration for patients’ comfort and ease of use.
• Lack of personalization and adaptability to diverse populations (e.g., elderly, tech-savvy vs. non-tech-savvy).

3. Cost of Failure:
• Wasted R&D investment.
• Poor adoption rates by healthcare providers and patients.
• Negative impact on patient safety and outcome.