Скачать или смотреть CT Tech Talks Episode 18: The Future of Agentic AI in Customer Experience

In this episode of CT Tech Talks, host Madison Doner from CallTower sits down with Steve Blood, Head of Market Intelligence and Evangelism at Five9, to explore the transformative potential of Agentic AI. Together, they discuss how this next evolution of AI is reshaping industries, from customer experience to supply chain and beyond. Steve shares insights from his 35+ years in the call center and contact center space, including his time as a Gartner analyst, and offers a cautionary tale about the challenges and opportunities of implementing AI at scale.
Tune in to learn about the importance of ROI, trust, and data-rich environments in leveraging Agentic AI, as well as how businesses can balance automation with human support to enhance customer experiences. Whether you're an AI enthusiast or a business leader looking to stay ahead of the curve, this episode is packed with valuable takeaways.