SOFA STORIES | EP.22 | Meet Nat

Join us on "Meet the Team" as we introduce Natalie Pinkney, ChargedEV’s Customer Operations Manager. Natalie is pivotal in leading our efforts to deliver exceptional customer service and enhance the overall customer experience across all touchpoints.

In this episode, Natalie discusses her role in overseeing the customer service operations, ensuring that each member of her team is empowered to provide top-notch support. She shares her strategies for building a customer-centric culture at ChargedEV, including training initiatives, performance metrics, and feedback systems that help maintain high service standards.

Hear from Natalie about her career trajectory, what led her to ChargedEV, and how her commitment to customer satisfaction drives her daily decisions. Natalie also reflects on the challenges and rewards of managing a dynamic customer operations team and the impact of her work on building lasting relationships with ChargedEV’s clientele.

Tune in to discover how Natalie Pinkney’s dedication and innovative approaches are transforming customer operations at ChargedEV, ensuring that every interaction with our company is positive, productive, and memorable.

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