Скачать или смотреть Great Customer Service - "Book Trailer"

Good Customer Service provides a framework for businesses that want sustainable success during an unstable economy. The book appeals to sales people and anyone who wants to maintain good relationships with their customers. Readers can ensure success by following the practical application of concepts outlined in the book in order to satisfy customers' needs or wants. The book addresses the topics of building a more profitable business; increasing good sustainable customer service; inspiring workers toward great organizational performance and learning how to inspire demanding customers.

About the Authors
Jalene Nemec is one of the brightest business thinkers in the world, having both extensive customer service and leadership experience. She holds a Bachelors of Science and a Master's degree in Business Administration. Dr. Daryl D. Green has helped thousands with his lectures, seminars, and columns. He has been noted and quoted in such media organizations as USA Today, Associated Press, American Urban Radio, The Bev Smith Show, BET, The Hallerin Hill Show, and Ebony Magazine.