Скачать или смотреть World's first AI tour guide? | Blake Morgan

Germany’s new AI travel influencer, Emma, is shaking up the tourism industry by providing 24/7 personalized travel recommendations in 20 languages, offering real-time suggestions for cities, historical landmarks, and natural wonders.

But is this innovation what travelers really want? While Emma brings AI efficiency and accessibility to the tourism experience, it raises a deeper question:

Will AI enhance or diminish the authentic, human touch we crave during our travels? What do you think—brilliant move or a step too far?

Source: Instagram - @germanytourism

#shorts #CX #travel
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Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer. For regular updates on customer experience, sign up for her weekly newsletter here. https://blakemorgan.substack.com/

Visit her website here: https://blakemichellemorgan.com/