Speakers: • George Panagiotou, VP Engineering, Plum Fintech • Krzysztof Zoldak, Head of Business - Greece, EPAM Systems • Benjamin Isaias, CTO, Wallbit • Nikos Maniatis, Partner, Head of Technology and Transformation, KPMG in Greece • Moderator: Thalia Louzo, Project Finance Development, Conbulk Shipmanagement Corporation
#Fintech #BankingAI #InsurTech #FinancialServices #RegTech #AIinFinance
This technical session provides concrete engineering and business use cases from the financial services sector. Industry leaders detail how AI enables “surgical interventions” in user journeys—embedding insurance into travel bookings, automating KYC documents with 90%+ accuracy, and transforming customer service economics. The panel explores both “build-time” AI (accelerating development) and “run-time” AI (powering customer experiences).
Key Highlights: ✅ Customer Service Economics: Plum Fintech’s AI agent provides 24/7 customer support with 80% cost reduction per ticket and only 8% CSAT score difference compared to humans (Human ~88%, AI ~80%). ✅ Agentic Engineering: Wallbit uses an “Insulet agent” acting as project manager—holding stakeholder context, generating prototypes, and writing Business Requirement Documents (BRDs) required by compliance officers for sign-off. ✅ Engineering Productivity: Senior engineers using tools like Claude and Copilot report massive productivity gains, moving from initial skepticism to daily reliance for code generation and problem-solving. ✅ Build-Time vs. Run-Time AI: AI isn’t just for end-users (run-time); it’s critical in “build-time” (generating code, APIs, documentation) to accelerate slow, regulated approval processes in banking. ✅ Data Locality for Privacy: European Fintechs solve privacy concerns by ensuring LLM vendors guarantee European data centers and don’t use customer data for model training.
💬 Why Watch? Essential for financial services professionals, fintech founders, and banking technology leaders. This panel provides actionable insights on implementing AI in highly regulated environments, balancing innovation with compliance, and achieving measurable business outcomes. Learn how leading companies are transforming customer service economics and engineering productivity while maintaining security and regulatory compliance.
📌 Notable Insights:
Culture, not technology, is the biggest blocker to AI adoption in financial services—organizational change management determines success.
Unlimited budget wishlist ranges from parametric insurance for farmers (stabilizing food prices via weather data) to “Financial Intelligence Hubs” merging legacy and market data.
Agentic AI in regulated environments requires careful orchestration between probabilistic conversation and deterministic action gates before executing sensitive operations.
Senior engineering talent adoption is the leading indicator—when experienced engineers shift from skepticism to daily usage, organizational transformation accelerates.
About the GenAI Summit:
Over 5,000 GenAI builders, technology executives, and political and business leaders convened on November 24 at the Stavros Niarchos Foundation Cultural Center for the 4th GenAI Summit, organized by 100mentors. Under the theme “From Chatbots to Agents,” the Summit captured the evolution of GenAI: from simple Q&A systems to autonomous platforms that plan and execute complex tasks. European product “premieres” and participation from leading international companies cemented the GenAI Summit’s position as Southeast Europe’s most influential artificial intelligence conference. Founded in 2023, GenAI Summit has established itself as Southeast Europe’s most influential AI event. It convenes researchers, entrepreneurs, and government leaders shaping GenAI’s future, connecting scientific research with practical implementation across enterprises and organizations. For more information: genaisummitseeurope.com
#Fintech #BankingAI #InsurTech #FinancialServices #RegTech #AIinFinance #GenAISummit #Innovation #Technology #ArtificialIntelligence
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