Скачать или смотреть Engaging effectively with people with lived experience

A parallel session at the 2019 Hospice UK National Conference. Learning from the experience of people using our services is critical to improving care. With insights from the hospice and acute sectors, it explored how the NHSI Patient experience improvement framework can help improve patient experience and how clinicians shadowing patients and families can help us to see care through a new lens.

Speaking were Lesley Goodburn, Chair of our People in Partnership Forum, Joanna Goodrich from the Point of Care Foundation, Joe Potts and Kevin Chesters from Douglas Macmillan Hospice and Dr Clare Smith, Palliative Care Consultant at Princess Alice Hospice. #HUKConf19 #DyingForChange