Скачать или смотреть IGCSE Business Studies Ch 4.3 | Achieving Quality Production | TQM, QA, QC & ISO Explained

Timestamps

0:00 – Intro
0:10 – Importance of Quality in Business
0:58 – Problems of Poor Quality
1:40 – Quality Control
2:47 – Quality Assurance
3:44 – Total Quality Management (TQM)
4:48 – How Customers Can Be Assured of Quality
5:53 – Final Engaging Question & Conclusion

📌 In this lesson, we explore what quality means in business and why it is so important for success. You’ll learn about the consequences of poor quality, from lost customers to higher costs, and discover methods businesses use to maintain quality such as Quality Control, Quality Assurance, and Total Quality Management (TQM). We’ll also look at how customers are assured of quality through ISO certification, warranties, and online reviews. Real-life examples like Apple, Toyota, Rolls-Royce, and Hilton Hotels show how businesses build trust and protect their reputation through quality. Perfect for IGCSE & O Level Business Studies revision, exam preparation, and classroom learning.

📚 What you’ll learn in this video:

✅ Definition of quality in business
✅ Why quality is important (brand image, loyalty, sales, reputation)
✅ Problems caused by poor quality (costs, complaints, legal risks)
✅ Quality Control, Quality Assurance & TQM explained with examples
✅ How customers are assured of quality (ISO, guarantees, reviews)
✅ Engaging case studies: Apple, Samsung, Rolls-Royce, Hilton Hotels

📚 Perfect for Cambridge & Edexcel IGCSE Business Studies revision, exam preparation, and classroom learning.

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