The Duke of Brunswick Hotel - Interview With The Publican

So you want to know what makes a good pub great?

Lean in, listen in and read on …

Simone Douglas, publican of the Duke of Brunswick says this…

“We’re providing a space where who you are is absolutely enough”.

“It’s taking the pub back to the place it used to be. The place to come where you become safe when nothing is working.”

“Diversity is a fact. But inclusivity is a choice.”

“Our employees are family.”

“We decided on four attributes we want in a team member to have. If one of the new employees doesn’t have them, we cannot have them (here).” “Since we went gluten free we tripled our business over night.”

“We put a change table in the men’s restroom.” “We have our furry friends (here).”

“It’s very much like working in a lounge room. We want every person that comes in to be told “hello” or “goodbye”. You don’t get that in other pubs.”

“We’re interested to get to know our patrons. Because we’re interested. Most businesses have common goals they want to achieve. Usually that’s a monetary goal.”

“(We do what we do) So people can feel the fact that people actually care.”
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​“If I have a bad day I have to take myself out of the equation.”

​Find out more at https://thedob.com.au and https://www.greataussiepubs.com.au/du...