Скачать или смотреть Homechoice chat commerce: How WhatsApp helped lift customer satisfaction to 91%

Homechoice is using chat commerce to move from call‑centre queues to convenient, conversational experiences on WhatsApp and other digital channels. In this video, Richard Eberlein, Managing Executive: Customer and Growth at Homechoice, explains how working with Infobip and Codified helped the team reach 91% customer satisfaction while easing pressure on call centres.

Customers can now browse offers, prequalify for credit and get support through chat, with guidance that feels personal and timely at every step. This approach removes friction from the journey and builds lasting loyalty.

Find out more in the full Homechoice customer story: https://www.infobip.com/customer/home...

#Homechoice #ChatCommerce #WhatsAppBusiness #CustomerEngagement