Скачать или смотреть Chloe Shill on the Systems and AI Behind Great Remote Teams

Remote work sounds simple until you’re the one leading the team.

At Flight CX, Chloe Shill has built a global support operation that runs entirely remote: structured, connected, and human. In this episode, she joins Niraj Ranjan Rout to share how she scales distributed teams without losing accountability or culture.

She explains:

✅ How Flight CX integrates remote agents into client systems.
✅ The frameworks that keep operations consistent and accountable.
✅ Why internal connection matters just as much as customer connection.
✅ How structured feedback loops drive growth and performance.
✅ The traits she looks for when hiring remote talent.
✅ How AI supports global collaboration without losing empathy.

If you manage or scale remote teams, this episode is a playbook for building clarity, connection, and performance that lasts.

👇 Don’t forget to LIKE, COMMENT & SUBSCRIBE for more real conversations with business leaders who are changing how support works.

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