Скачать или смотреть Balancing AI & Human Touch: The Future of CX in Saudi Arabia ft. Almohannad Alsbeai

How is the customer experience landscape evolving in Saudi Arabia's booming startup ecosystem? What's the delicate balance between AI innovation and the essential human touch in CX?

Our guest in this episode is Almohannad Alsbeai, a seasoned Customer Experience (CX) leader from Saudi Arabia, who shares his extensive expertise and passion for creating exceptional customer journeys. With his deep understanding of both hardware and software experiences,
Almohannad offers valuable insights on the critical distinctions between customer success and customer experience, and why empathy remains the foundation of effective CX.

Almohannad reveals the challenges of implementing CX strategies in different cultural contexts, the importance of cross-departmental collaboration, and practical approaches to proving CX value to leadership by connecting initiatives to tangible business outcomes. He also discusses the thriving Saudi startup ecosystem, the role of resilience in CX leadership, and how AI can enhance—but never replace—genuine human interactions.

In this episode:

The evolution of customer experience in the Middle East and Saudi Arabia
Why CX is a passion, not just a profession, for successful leaders
The critical role of empathy in understanding customer needs
How culture impacts CX implementation and strategies
The distinction between customer success and the broader customer experience
Strategies for gaining leadership buy-in for CX initiatives
The thriving startup ecosystem in Saudi Arabia and its unique opportunities
How to effectively integrate AI while maintaining the human touch
Building a strong knowledge base for effective AI implementation
Why resilience is a key trait for CX leaders navigating challenges
Proving CX value by linking initiatives to cost reduction and revenue generation

Ready to discover how customer experience is becoming a competitive advantage in the Middle East? Join us for this insightful conversation with Almohannad Alsbeai about the future of CX, the power of genuine human connections, and the strategic integration of AI in customer experience. Tune in now!

Follow Almohannad Alsbeai -   / almohannadalsbeai  

This episode was brought to you by
RevSetter - https://revsetter.com/
& medlify - https://www.medlify.com/

Did you find this episode valuable? Make sure to like, subscribe, and share your thoughts in the comments! We're building the Middle East's customer success community together, and your voice matters. See you in the next episode!

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About The Success Revenue Podcast:

The Success Revenue Podcast is the only podcast in the Middle East that brings you leaders in Customer Success, Account Management, Sales and GTM to share ideas, perspectives, and valuable learnings on how to successfully drive revenue, delight customers and take it to the next level.

Follow:

  / the-success-revenue-podcast  
  / thesuccessrevenuepodcast  

Hosts:

Haydar -   / haydaralsaad  
Ivy -   / ivyforero