Скачать или смотреть How to Use Lean Six Sigma to Enhance Customer Satisfaction & Loyalty | Dr. Shruti Bhat

How to Use Lean Six Sigma to Enhance Customer Satisfaction & Loyalty | Dr. Shruti Bhat
Want customers who stay loyal for life? 💡 Learn how Lean Six Sigma transforms satisfaction into long-term loyalty! Deliver Quality, Value & Trust
Want to turn satisfied customers into loyal advocates? 🌟 This video explains how to apply Lean Six Sigma principles to improve customer satisfaction, retention, and loyalty through structured, data-driven improvement.
💡 You’ll learn:
• Identify customer needs using Voice of Customer (VOC) surveys & Customer Journey Maps 🗣️
• Define CTQ (Critical to Quality) metrics that align with customer satisfaction 🎯
• Map existing processes to uncover inefficiencies & gaps in service ⚙️
• Analyze variation, complaints & feedback to target real issues 🔍
• Improve product quality, delivery speed & service consistency 🚀
• Build customer trust through transparency & continuous improvement 🤝
By embedding Lean Six Sigma in your customer-focused strategy, your organization can deliver superior value, build stronger relationships, and achieve lasting Operational Excellence.

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Workshops for Improving Operational Excellence and Growth by Innovation at https://www.drshrutibhat.com/workshop...
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📌 For more free videos on this topic, checkout our playlist:
Mastering Lean Six Sigma
   • Mastering Lean Six Sigma.  

📌 Related Playlists:
Lean Six Sigma Certification Test Prep
   • Lean Six Sigma Certification Test Prep Que...  

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👍For workshops/ webinars on How to improve operational excellence at your workplace, Building a culture of innovation, Root cause analysis, Improving quality of your products and services, Lean manufacturing and many other related topics checkout https://www.drshrutibhat.com/workshop...

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🌐 For inquiries, message via web contact form: https://www.drshrutibhat.com/contact....
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✅ About Dr. Shruti Bhat
Dr. Shruti Bhat is a Global Leader in Operational Excellence, Innovation Management and Continuous Improvement. She is Chief Operating Officer of Tara LeanWorks and PharmaOps Consulting Inc. Canada. Also, she is Co-Founder & Faculty of The Operational Excellence Academy, Canada.

If you wish to bring-on a culture of continuous improvement at your workplace, reach out to Dr. Shruti Bhat’s office to book an appointment for consultation or a mentor program.

Shruti also offers complimentary free consultation to non-profit associations and educational institutions. To find out if you can get one too-
🌐 Contact Dr. Shruti Bhat for Operational Excellence & Innovation Management Consulting, Mentoring and Training at her website https://www.drshrutibhat.com/contact....

👍Industry Specialization: Machinery & metal fabrication | Chemicals & Fertilizers | Packaging | Plastics & Rubber | Lifesciences | Healthcare | Supply Chain Logistics.

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✅ Checkout books on various topics of operational excellence and continuous improvement authored by Dr. Shruti Bhat https://www.drshrutibhat.com/books.html
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If you have a query about which continuous improvement methodology is best for your organization, attend our PROCESS IMPROVEMENT WORKSHOPS or Live Stream Events.
🌐 To know more about Dr. Shruti Bhat, checkout her website https://www.drshrutibhat.com/
© Copyright 2010- till date Dr. Shruti Bhat ALL RIGHTS RESERVED.

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Disclaimer: The information on this channel is accurate to the best of the presenter’s ability and intended for educational purposes. Use of the content requires due diligence, risk control and customization to fit individual or organizational needs. The subject matter expert(s), presenter(s), Operational Excellence Academy and the channel, collectively referred to as ‘The Channel’, disclaim all warranties regarding accuracy, interpretations, applicability, or completeness. This is also applicable for any comments and/or discussions that are subsequently carried out. Users/ viewers assume full responsibility for applying any ideas, content presented herein, and ‘The Channel’ is not liable for any consequences arising from their use.
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