Скачать или смотреть Billing Correction Guide

This instructional document details a mandatory two-part procedure designed to correct errors in customer billing while maintaining strict internal accounting integrity. The first phase requires the cashier to void the incorrect sale by processing the full refund amount exclusively onto a designated internal Gift Card, which ensures that no actual money is pulled from the register during the cancellation process. Crucially, this voided amount must maintain Parity (identical value) with the subsequent correct charge, which involves creating a new transaction and inputting all items anew. In the second phase, a fresh sale is executed, and the customer must pay using the Real Method of Payment (such as cash or a credit/debit card), strictly prohibiting the use of the gift card generated in the annulment step. This controlled dual process ensures the system accurately records both the initial voidance and the final, valid transaction, requiring staff to attach the return receipt to the final closing document for justification.