Скачать или смотреть Poltys CA Modules - ACD Reports

http://poltys.com/ca-modules

Poltys CA ACD Reports Module provides Call Center reporting functionality to Panasonic CA Supervisor.

CA ACD Reports Module works with TDE, NCP and NS1000 PBX series.

Benefits to Customer:
Improve Call Center Performance
Measure Service Level Objectives
Measure Agent Performance
Improve customer experience
Monitor simultaneously System, ACD Groups, ACD Extensions, CO Trunks

Key Features:
Collect CA ACD statistics every hour
Build Reports by month/day/hour/day of week and group for a selected time range
Group Report
Total number of calls
Average Answer Time
Overflow Calls
Lost Calls
Max Waiting Calls
Longest Waiting Time in Queue
Agent Status Report
Login Time
Not-ready (break) Time
Busy Time
Working After Hours Call Time
English, German, Spanish user interface support