Скачать или смотреть Vrbo Integration Update - Hospitable Town Hall, February 4, 2026

This Hospitable Town Hall focused on the new Vrbo integration pilot program. The team demonstrated the improved connection flow and listing management capabilities. They explained the merchant of record concept and associated fees, and shared updates about owner payouts and a new marketplace referral program. Hospitable also discussed upcoming operational features, including task management and cleaner portal integration.

Timestamps:
0:00 - Introduction
2:05 - Vrbo Integration Pilot Update
The team explained the challenges with the previous integration and emphasized the new integration's capabilities, including real-time notifications, comprehensive content syncing, and a simplified onboarding process.
14:20 - Vrbo Integration Demo
The team demonstrated the new Vrbo connection flow, showcasing how users can connect their Vrbo accounts to Hospitable. They explained that Hospitable will process fees and manage payments for reservations made after connection, while Vrbo will handle existing reservations. Hospitable displayed the fully managed listing features, including photo management and property updates, and highlighted improvements in calendar synchronization speed.
31:05 - Vrbo Merchant of Record Benefits
The team explained the concept of a merchant of record and how it applies to Vrbo's payment processing system. They detailed the benefits of using Hospitable as a merchant of record, including no payment processing fees for canceled reservations, protection from chargebacks, and handling of taxes.
42:36 - Stripe Integration
The team announced that users would have the option to be their own merchant of record with Stripe integration, similar to Direct Basic users.
44:00 - Connectivity Updates
The team discussed updates on Airbnb connectivity, including the ability to view guest videos and messages, and clarified that random inbox messages were from Airbnb support. They also highlighted the availability of managing cancellation policies for all properties in Hospitable and encouraged users to set up non-refundable cancellation options for increased revenue.
46:15 - Dynamic Pricing Update
The team introduced a new dynamic pricing model.
47:55 - Operations Updates
Hospitable introduced task reminders and an upcoming pilot for a cleaner portal to automate payments, emphasizing the goal of streamlining operations.
49:52 - Mogul Updates
The team announced the launch of owner invoice payments through the portal, eliminating the need for manual invoicing and payment chasing.
51:50 - Property Manager Marketplace
The team introduced a marketplace initiative that rewards property managers for referring potential clients, offering a $500 credit for each successful referral. They emphasized that this program aims to help property managers focus on their desired portfolio while providing a thoughtful handoff for owners who are not accepted.
54:28 - Apps Updates
The team announced several new integrations, including BookingTrust for trust accounting, Trustd.ai for ID verification, and ProHostAI for AI messaging.
55:40 - Upcoming Events
58:02 - $HOST Token Updates
1:00:10 - Q&A