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You may be wondering how to get the best rate of recovery from a collection agency. The first step to get in the best rate of recovery is making sure the agency understands your business. This means they're asking questions about your business and your customers. Do you require credit applications and signed agreements?

By helping your business and your customers, their collection agency staff should be better prepare to communicate with your customer of course the more information you provide the agency on your customer the better chance they have the recovery.

Don't expect much if you'll only provide a name and an address especially if it is only a P.O. Box. It makes it too easy for your customer to disappear and never be found. The age of your accounts also a plays a factor in the rate of the recovery the older the account, the less collectible becomes. Accounts assigned at 90 days are much more collectable than accounts assigned at 180 days.