Скачать или смотреть Ipsos Beyond the Metrics: Forces Shaping Customer Experiences

Chapters
0:00 Introduction
6:10 CX Global Insights 2025: Unveiling Thailand's CX Landscape
46:57 Elevating CX Maturity: Driving Business Success with Customer Insights
1:26:38 Panel Discussion - Navigating the Future of CX: Growth Strategies from Industry Leaders

An unparalleled experience hosted by Ipsos' Customer Experience experts, going beyond traditional metrics to explore the key forces driving transformative CX. Ipsos unveiled the latest trends and opportunities from the Ipsos CX Global Insights 2025 Report, with a focus on the Thailand perspective and practical strategies to elevate CX maturity within organisations. The event also featured a panel discussion focused on: the success of customer insights innovation, CX maturity growth, and strategies and outlook for continued growth and innovation in the next 3-5 years featuring Ipsos' global CX lead and industry experts from financial, airline and automotive industries.