How Salesforce Einstein Chat bot works | Learn Salesforce | Customer identification & authentication

Under our Zordial Laboratory program "Explore the More”, we explored the “Einstein Chat bot.”

Module: “Einstein Chat bot"

Use case : Salesforce Einstein Bots are designed to provide customers with what they need without human agent (or Salesforce user) involvement. Here's what they can do just on the surface.

Features :
1. Answer questions with knowledge articles and FAQs
2. Issue ticket creation and reporting
3. Information management, like searching for records and providing updates on them
4. Scheduling interactions, calls, etc
5. Qualification of new leads, triage, and routing
6. Customer identification and authentication
7. Collecting feedback and inquiries

Much Appreciated Shubham Sharma for such wonderful presentation

Topics Covered:
Einstein Chat bot

Presented By:
Shubham Sharma

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