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Beyond communication skills, see what other skills are a must for customer service roles! Satish K breaks down the top customer service representative skills that employers are actually looking for and shares how to improve them. Ready to level up your skills? Watch now!

00:00 Introduction
00:23 Top customer service representative skills
01:00 Role of a customer service representative
02:28 Tips to improve your communication skills
03:15 Active listening skills
05:04 Technical tools used by customer service representative
06:37 Problem solving skills
08:09 Time management skills

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