Скачать или смотреть I tested every major WordPress host's support

Which managed WordPress hosts have the best customer service? There's a lot that goes into quality support, and I spent months testing the top 7 providers.

Best customer service
BigScoots: https://craylor.link/bigscoots
Rocket.net: https://craylor.link/rocket
Kinsta: https://craylor.link/kinsta

Other providers
Hostinger: https://craylor.link/hostinger
InMotion: https://craylor.link/platformi
WP Engine: https://craylor.link/wpengine
WordPress.com: https://craylor.link/wpcom

Special thanks to Mike Demo for consulting on this video
Mike Demo: https://x.com/mpmike

Correction:
I would like to clarify that Kinsta does not use an AI chat bot for their support. They use an automated decision tree that immediately routes users to a real human from the right department.

Statements from hosting providers:

Kinsta
"We ask for hosting or SFTP/SSH access during migrations to ensure a smoother and more reliable process, especially for custom setups. We can also use a plugin (Migrate Guru) if customers prefer, though this requires customer permission under our Data Processing Addendum. And to clarify: Kinsta support is always human, our chat only routes questions to the right team, with AI optional in Application Hosting."

InMotion
"We appreciate you putting our process to the test alongside others. Transfers aren’t always simple, and this highlights places where we could have offered a smoother experience. We learn a lot from the challenges that come up, and we’re committed to demonstrating our progress in upcoming phases and migrations."

BigScoots
"I'm so proud of our team for being recognized as the top hosting provider in this review! Every interaction, from our live chat to our migration process, was highlighted for our consistency, clear communication, and genuine care. As VP of Client Success at BigScoots, it means the world to see our entire team’s dedication shining through" - Katie Stapley, VP of Client Success

WordPress.com
"We appreciate being included in this video and value the honest feedback. Our mission for WordPress.com Happiness is to create the best customer experience that we can. We've already incorporated this feedback into our immediate support roadmap planning and look forward to continuing to improve and provide an excellent customer support experience for WordPress users around the world."

0:00 I tested the top 7 managed WordPress hosts
0:34 Our testing methods
2:53 The challenges we faced
3:22 The test scenarios
4:57 Kinsta
6:35 Hostinger
8:39 InMotion
10:53 Rocket.net
12:38 WP Engine
15:36 WordPress.com
19:47 BigScoots
21:56 Winners and losers
23:22 Key observations

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