Скачать или смотреть What Is The Difference Between Continuous Improvement And Business Process Reengineering?

What Is The Difference Between Continuous Improvement And Business Process Reengineering? In this informative video, we will explore two key methods that businesses utilize to enhance their processes: Continuous Improvement and Business Process Reengineering. We will begin by defining Continuous Improvement and how it promotes small, ongoing changes within organizations. This method encourages employees to actively identify inefficiencies and contribute to enhancements, particularly in customer service environments. Next, we will transition to Business Process Reengineering, which involves making radical changes to existing processes. This approach often requires a complete overhaul of operations to achieve significant improvements in efficiency, cost, or quality.

Throughout the video, we will discuss the implications of each method in the context of customer service, examining how Continuous Improvement can seamlessly integrate into daily operations while Business Process Reengineering may lead to transformative changes. Understanding both approaches is essential for effective management and leadership in customer service settings.

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