Скачать или смотреть RV owner loses it! How not to treat customers!

You must be able to communicate and de-escalate, otherwise, you could have more stress and drama than you want to deal with! Having a good grasp and understanding of basic, effective verbal conflict de-escalation concepts, tips, and techniques is critical!
It will increase the likelihood of everyone going home safe and nothing getting broken!

This RV owner in the business of renting RV vehicles loses her mind and self control because she let herself be offended by some customers who were apparently not happy about the RV they rented.

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Gentle Response LLC is not just another lecture presentation. The De-escalation training program is specifically designed to assist a person in developing stress inoculation, muscle memory, self-confidence and confidence in other colleagues. None of which anyone can get from just sitting through a lecture or watching a how-to video.

Students also receive real-time feedback from instructor/role players to validate and affirm what was done correctly during a scenario, and feedback as to what can be tweaked and done differently.

Contact me for more information on how my team and I can help better prepare you and your staff how to to effectively and successfully interact with someone who is loud, rude, obnoxious, and prevent a volatile situation from becoming a critical violent incident! We are a critical part of the professional development of your staff and volunteers!

‪@GentleResponseLLC‬
http://gentle-response.com/
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