Скачать или смотреть The Kiwi CX Collective: The Mindset Shift Leaders Use to Empower Teams with Gail Meintjeis S1EP8

Many leaders focus on improving metrics without first understanding the real human experiences behind them, creating teams that feel pressured, disconnected, and emotionally drained. But what if we embraced a coaching approach that helps people process challenges, strengthen self-awareness, and step into their roles with confidence? This is the crucial shift required to move from surface-level performance to truly empowered, people-first leadership.

Joining us on The Kiwi CX Collective is Gail Meintjeis, a seasoned leadership coach and former contact centre leader known for developing resilient, high-performing teams. Gail has shaped countless leaders through her focus on curiosity, emotional regulation, and meaningful connection — grounded in the belief that authentic change starts with truly listening.

The discussion emphasises that effective coaching requires structured, intentional conversations that help individuals pause, reflect, and uncover their own solutions. It also reveals how unsupported teams can fall into stress loops, reduced empathy, and reactive behaviour — while strong coaching builds clarity, capability, and psychological safety.

To create sustainable impact, leaders must shift from directive problem-solvers to facilitators who cultivate growth, self-trust, and thoughtful decision-making. Gail’s core message is to help leaders see the “whole human picture” behind performance, ensuring communication and understanding flow consistently from leadership through to every customer moment.

This episode is essential listening for leaders, coaches, and CX professionals seeking to elevate team development in a way that is grounded, intentional, and deeply human.

Guest: Gail Meintjeis, Leadership & Coaching Specialist

Find our more about Gail:
Linkedin: Gail Meintjeis

Keywords: Coaching, Leadership, CX, Emotional Intelligence, Team Development, Empathy, Communication, Growth Mindset, Resilience, Human-Centred Leadership, Psychological Safety