How Leading B2B Companies Create Lasting Value

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What sets successful B2B companies apart?​

​In industries like technology, manufacturing, and logistics, leaders often think the key to success is better products, faster processes, and hitting KPIs.​
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But despite their best efforts, many B2B organizations are still falling behind. ​
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Why?​

Because they are overlooking something crucial. ​

Service​

​Yes, even in B2B, service excellence determines the future of your organization. But even when leaders understand the importance of service, many organizations struggle to make meaningful, consistent service improvements.​

​And that’s a problem because service excellence is the key difference between organizations that thrive and organizations that struggle.​

#customerservice #customerexperience #customer #businessgrowth #businessideas

Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Customer Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE".

Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over decades includes a proven architecture of service principles, leadership rules, and internal service culture that apply across all industries and cultures.

For decades Ron has been leading a business consultancy that helps companies on every continent build a positive culture of uplifting service to deliver real business results. He focuses on creating productive, uplifting service experiences to inspire your customers, energize your team, and transform your service game.

Notably, Ron has uplifted teams at Google, Harvard Business School, Singapore Airlines, Changi Airport, General Motors, Johnson & Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, PWC, FedEx, BMW, Adecco, American Express, JP Morgan, and more.

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