Ep 15: Firm but Empathetic: Procurement’s Role in Implementation feat. Katarzyna Fonteyn

No digital solution can deliver an ROI without a successful implementation, and yet procurement often finds themselves taking a key role in critical implementations without necessarily having the skills or experience to do so.

On the other hand, few efforts provide procurement with a greater opportunity to build relationships across the organization, improve efficiency and workflows, and strengthen their own understanding of how the business works.

In this episode of the #LoveProcurement podcast, Kelly Barner is joined by Katy Fonteyn, Head of Global Marketing and Partnerships for OJC Consulting. She has deep experience in managing technical implementations as well as many of the human elements that are encountered along the way.

Katy takes this opportunity to discuss the practices and preparation that will help procurement lead successful implementations:
What an RFP may reveal about procurement long before the selection and implementation begin
How procurement can serve as an effective ‘face’ for the project, communicating with stakeholders and turning their feedback into actionable information
Ways procurement should invest in their own preparedness for implementation, especially given the change management-heavy nature of the effort

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