Скачать или смотреть What Skills Should Support Agents Be Trained On?

Discover the crucial skills that every customer support agent should be trained on to excel in their role and provide outstanding service. This video explores the foundational competencies that transform good agents into great ones.

In this insightful guide, we delve into the core areas of development for support teams, covering:
► Mastering effective communication techniques, both verbal and written.
► Developing strong problem-solving abilities to address customer issues efficiently.
► Cultivating empathy and active listening to understand customer needs deeply.
► Building product knowledge and resource utilization for accurate support.
► Handling difficult customer interactions with professionalism and calm.


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