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How to Integrate Jira with Zendesk (Full Guide) | 2025
Looking to connect Jira with Zendesk for a seamless ticketing and issue-tracking workflow? Integrating Zendesk and Jira allows customer support teams and developers to collaborate efficiently, track tickets, and resolve issues faster.

In this step-by-step guide, we’ll show you how to integrate Jira with Zendesk using the official Zendesk-Jira app, Power Automate, and third-party automation tools.

🔥 What You’ll Learn in This Video:
✅ How to install the official Zendesk-Jira integration app
✅ How to link Zendesk tickets to Jira issues
✅ How to automate ticket creation and syncing between Zendesk & Jira
✅ How to sync comments, attachments, and updates between Jira & Zendesk
✅ Best third-party tools for advanced integration

📌 Method 1: Install the Official Zendesk for Jira Integration
Zendesk provides an official Jira integration that enables seamless communication between support agents and developers.

How to Install the Zendesk for Jira App:
1️⃣ Log in to your Zendesk Admin Center
2️⃣ Click Apps & Integrations → Marketplace
3️⃣ Search for “Jira”
4️⃣ Click Install and select your Zendesk workspace
5️⃣ Sign in to Jira and authorize the connection
6️⃣ Configure settings to sync Zendesk tickets with Jira issues

✅ Now Zendesk is integrated with Jira!

📌 Best for: Teams needing basic Jira-Zendesk integration without third-party tools.

📌 Method 2: Link Zendesk Tickets to Jira Issues
Once the Zendesk-Jira integration is set up, you can link Zendesk support tickets to Jira issues for better collaboration.

How to Link Zendesk Tickets to Jira Issues:
1️⃣ Open a Zendesk support ticket
2️⃣ Click "Apps" (right sidebar) → Jira
3️⃣ Click "Link Issue"
4️⃣ Select an existing Jira issue or create a new issue
5️⃣ Choose the Jira project, issue type, and priority
6️⃣ Click "Link"

✅ Now the Zendesk ticket is connected to a Jira issue!

📌 Best for: Support teams who need real-time visibility into Jira issue progress.

📌 Method 3: Automate Ticket & Issue Syncing Between Jira and Zendesk
You can automatically create Jira issues from Zendesk tickets to reduce manual work.

How to Auto-Create Jira Issues from Zendesk Tickets:
1️⃣ Open Zendesk Admin Center
2️⃣ Go to Jira App Settings → Automation
3️⃣ Select “Create Jira Issue when a new Zendesk ticket is created”
4️⃣ Map ticket details to Jira fields (Title, Description, Priority)
5️⃣ Click Save & Enable Automation

✅ Now Zendesk tickets are automatically converted into Jira issues!

📌 Best for: Teams who want to automate issue creation for faster response times.

📌 Method 4: Sync Comments & Attachments Between Jira & Zendesk
If you want support agents and developers to collaborate seamlessly, enable comment and attachment syncing.

How to Sync Comments & Attachments Between Jira & Zendesk:
1️⃣ Go to Jira Integration Settings in Zendesk
2️⃣ Enable “Sync Comments” (Public or Private)
3️⃣ Enable “Sync Attachments” (Files, images, logs)
4️⃣ Click Save Settings

✅ Now comments and attachments will sync between Jira and Zendesk!

📌 Best for: Teams who need real-time updates and document sharing across platforms.

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0:03 - HOW TO INTEGRATE JIRA WITH ZENDESK