DHF24: Peiru Teo, KeyReply

Engaging Patients with AI to Elevate Healthcare Experiences 🩺

Host Sophie Turner sits down with Peiru Teo, CEO of KeyReply, to discuss the role of AI in patient engagement and healthcare automation and the future of healthcare technology and patient care.

With a background in AI and a passion for improving healthcare, she has been a driving force in leveraging technology to enhance patient interactions and streamline healthcare processes.

Peiru Teo shares her expertise on:

🏥 Implementing a healthcare AI operating system, managing the entire patient journey from provider search to post-discharge follow-ups.

📲 Enhancing patient engagement through automated workflows and personalized care using interaction data.

🎯 Providing timely, relevant support at each patient interaction step, ensuring AI-driven engagement while maintaining safety.

🤖 Addressing AI safety and trust issues, integrating automation to reduce healthcare staff burdens.

✨ Enriching patient experiences and supporting healthcare staff efficiently through AI-driven solutions.

This interview was recorded at Digital Health Festival 2024 in Melbourne, Australia. For more interviews and episodes, make sure you subscribe to the YouTube channel, and catch a feature episode of the Talking HealthTech Podcast featuring some of these discussions!