Скачать или смотреть Playing to Win: Reimagination & Rapid Delivery of Aftersales Customer Journeys to Drive Navistar 4.0

Navistar is enabling communication, collaboration, and ease of doing business between the customer, dealer, and Navistar – by optimizing TCO, expanding customer relationships over the life of the vehicle with associated sales opportunities, and increasing margins and driving revenues.

Tech Mahindra’s session with Navistar included Navistar’s approach to a Microjourney™ based agile delivery with value realization at key milestones. The speakers also shared their learnings and business impact with efficiency gains.

Speakers
Joe Werth, Vice President, Navistar
Srinivas Vadlamani, Delivery Head, Tech Mahindra

Timestamp
[00:10] Introduction to the session by Joe Werth
[00:40] Navistar 4.0 and vision 2025
[02:05] Navistar existing warranty systems
[02:28] Value proposition - Why Pega
[03:38] Navistar’s relationship with Tech Mahindra
[05:25] Value-based delivery
[06:01] Architecture and design
[06:51] Best practices and key learning
[07:42] Future roadmap
[08:56] Closing remarks by Joe Werth

Know more about Pega Practices at Tech Mahindra - https://www.techmahindra.com/en-in/te...

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