Скачать или смотреть Role of CIO Expands as Enterprises Embrace AI

In this Tech Barometer podcast, Northeastern University professor Dr. Norman Jacknis explains why IT leaders must concentrate on delivering business value while understanding essential and emerging innovations such as artificial intelligence and machine learning.

Find more enterprise cloud news, features stories and profiles at The Forecast (http://www.theforecastbynutanix.com/) .

Transcript:

Dr. Norman Jacknis: Part of the reason why you need to get started is you are learning how to do this stuff well. So you have to get started. And if you don't get started, you're going to fall behind. Right now, one of the reasons why companies that are using this are ahead of their competitors is they started a mile back. They've made the mistakes. They've figured out what works and what doesn't work. And they're running. And you're in a race. If unfortunately your competitors who are ahead of you keep on running as fast as they are and you can't run faster, you're never going to catch up to them. I think also it's important just for your own jobs because in most companies, it's at least crossed the mind of the CIO to ask the CIO about how to use AI.

[Related: The CIO Mindset for Embracing AI for Enterprises (https://www.nutanix.com/theforecastby...) ]

Jason Lopez: Norm Jacknis teaches mid-career technologists how to be CIOs. He's Professor of Practice, Innovation and Entrepreneurship at Northeastern University in Boston, Massachusetts. In his career, he was an executive at Cisco and the CIO of Westchester County in New York. He was also chairman of a chapter of the Society for Information Management, a prominent organization for IT leaders and CIOs. The role of the CIO has changed dramatically. He says, it used to be the CIO just made sure all the technical parts worked. Computers stayed connected. Email wasn't lost. Software was correctly installed. As he refers to it, making the trains run on time. But then came the cloud. Here's an insight he gives his students.

Dr. Norman Jacknis: I said, you need to ask yourself, what am I doing all day? Because the stuff I used to worry about, like the data center, big data center being up all the time, I've outsourced a lot of that stuff to the cloud provider. So they're worrying about it, not me. A lot of software I'm getting is sort of off the shelf and probably most of it is in the cloud as well. And again, somebody else is worrying about it. So what do I do? Sit here all day and twiddle my thumbs? Well, everybody finds ways of filling the day. But I said, why don't you think about what you can really do in your organization? Think strategically. So now your role is not necessarily just to have the trains run on time. You still have to worry about that. But it's more, how can I, as a technology leader, make this stuff strategically useful for my company?

[Related: How Nutanix Built a GenAI App to Improve Customer Service (https://docs.google.com/document/d/19...) ]

Jason Lopez: Today, a CIO has to think not just about moving data around, but what that data means. And with the rise of machine learning and AI, it's become critical that CIOs take this on.

Dr. Norman Jacknis: The leader of this really should be the CIO. Unfortunately, in a lot of organizations, that's not the case. Sometimes it's been led by chief marketing officers and in other cases by a chief innovation officer. But when that happens, that's a poor reflection on the CIO. The CIO has not done his or her job properly, if that's the case.

[Related: Seeing AI’s Impact on Enterprises (https://www.nutanix.com/theforecastby...) ]

Jason Lopez: But here's the kicker in what Jackness is saying. A CIO who's the point person in an organization's development of AI isn't just doing a software migration in the background, but is actively part of the business strategy.

Dr. Norman Jacknis: I always used to joke that the IT staff always used to go around telling everybody they had to change, they had to adopt this new system, this new technology. And if you looked at their own behavior, they were always the last people to adopt change themselves. But yeah, that's part of your job. You are a change agent. You're a change leader. Particularly when you're talking about something like artificial intelligence, which is threatening to some people. Think about it. If you've got some use of artificial intelligence that identifies where there might be some new potential customers, and you also even have a way of phrasing the marketing material that would go out, and you present this to the chief marketing officer, sometimes you're going to get a reaction that's, I've been in marketing for 40 years and you think you know what? And so there's a significant change. This is worse than bringing in, when you brought in, for example, an SAP system, it was aggravati...