The Kingman Law - Capacity Utilization vs Queue Time

The Kingman Law or Kingman Formula is a mathematically derived statistical relationship between Capacity Utilization % and Queue Time. It shows us the exponential relationship and why trying to increase capacity utilization that little extra can have such an outsized impact on Queue Time and Wait time (and therefore inventory, WIP, cashflow, annoyed customers, missed deliveries, and pain!)

This video is an extract from my training course "Demand and Capacity Management for Operations"

𝐅𝐑𝐄𝐄 𝐌𝐢𝐧𝐢 𝐕𝐢𝐝𝐞𝐨 𝐂𝐨𝐮𝐫𝐬𝐞 - 𝐓𝐡𝐞 𝐅𝐨𝐫𝐠𝐨𝐭𝐭𝐞𝐧 𝐅𝐮𝐧𝐝𝐚𝐦𝐞𝐧𝐭𝐚𝐥𝐬 𝐨𝐟 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭
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