Fidelity Product Description Tendis

The Callcenter Solutions everyone can use: JUSAN FIDELITY.
For Sale at Tendis!

Fidelity is an ACD and contact center solution aimed at improving telephone call handling and social media, increasing customer quality of service, and providing real time and historical information.
Fidelity is a global solution based on state of the art SIP and CTI technologies and used widely in most European Countries.
Fidelity attends and distributes large call volumes, reduces lost calls to a minimum, and optimizes costs and internal resources.
Fidelity may also distribute emails, handle web & social networks chats and may be integrated with CRM and ERP solutions. In option, Fidelity includes Call Recording and a Post call survey modules.

Agent and Supervisor Screens

Browser or Windows based applications allowing the agent to login and view call data, and allowing the supervisor to monitor all the call-center activity, to chat with the agents and to record or listen calls on-demand.

Wallboard Module:

Web-based application allowing specific users to view contact centre call flows and service levels: queue and agent status, calls waiting and quality of service.

Forms and Reports:

A wide range of reports to control and evaluate the contact-center performance, and powerful tools for creating agent forms and scripts for inbound and outbound campaigns.

For More information contact us at www.tendis.be